The contract is not filed, it is concluded only in electronic form, it is not considered written, it cannot be retrieved later, and it does not refer to a code of conduct.
1. Service provider data
Name of the service provider: Swan Med Hungary Kft.
Email: info@dotsdiet.hu
Phone number: +36 20 228 3688
Headquarters, mailing address (and also the place of complaint handling): 4033 Debrecen, Kádas u. 18. Tax number: 23948118-2-09
Company registration number: 01 09 989316
Bank account number: Unicredit Bank:10918001-00000094-24660009
Eligible for representation: Managing Director Orsolya G. Kiss
Name of registering authority: Company Registry of Debrecen Court Number of activity registered with the Registrar, name: 4791 Parcel delivery, internet retail
Language of the contract: Hungarian
2. Basic provisions
2.1. The Service Provider, who operates the online store, sells the products. User is any natural or legal person who has a registered account in the online store and/or places an order or purchases a product.
2.2. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and Act 2001 on certain issues of electronic commercial services and services related to the information society. CVIII of . (Elker. tv.) Act, and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.
2.3. This regulation is valid from 01.04.2022 until its withdrawal.
2.4. If the User enters the website operated by the Service Provider or reads its content in any way - even if he is not a registered user - he acknowledges that the provisions of the Regulations are binding on him. If the User does not accept the conditions, he is not entitled to view the content of the website.
2.5. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. Downloading, electronic storage, processing and sale of the content appearing on the website or any part of it is prohibited without the written consent of the Service Provider.
2.6. Szolgáltató kijelenti, hogy a webáruházban értékesített termékek saját tulajdonában állnak, raktárkészlettel rendelkezik, ugyanakkor a termékeket nem ő állítja elő. Szolgáltató az értékesítést forgalmazó státuszban végzi.
3. Registration
You can also shop on the site without registration. However, the Service Provider needs the following data for delivery and purchase contact: name, delivery address, (invoicing address), phone number, email address.
4. Procedure of the order
The User can add the products he wants to buy to the shopping list by clicking the "Add to cart" button. This does not mean a purchase obligation or the automatic recording and transmission of the order. After that, you can view the selected products and finalize your purchase by clicking on the "My Cart" link in the upper right corner of the page. The products placed in the basket can also be removed here, and you can view the total amount of the invoice and the shipping cost. Here you can also check the correctness of your order, especially with regard to prices and quantities, which you can even modify or improve as needed.
4.1. Prices
The prices are the list prices valid at the time of the order, which can be found next to the products in the online store. The prices are gross prices, they include the general sales tax defined in the laws in force at the time of purchase, but these prices do not include the cost of delivery. The customer is exempt from the delivery cost for orders over HUF 15,000. The shipping cost can be found during the checkout process before finalizing the order, as well as in the payment and shipping information.
If there is an error or deficiency in the products or prices in the online store, the Service Provider reserves the right to make corrections. In such a case, the User will be informed of the new data immediately after the error has been recognized or modified. After that, the buyer can confirm the order once more or it is possible for either party to withdraw from the contract.
4.2. Discounts, coupons, gift vouchers
Coupons provide a discount that can be used to reduce the amount of the purchase. Coupons and gift vouchers are used in such a way that the coupon code must be entered in the coupon field on the shopping cart page, and then by clicking the "Apply Coupon" button, the value of the coupon is automatically deducted from the total amount. After finalizing the order, there is no way to apply the discount afterwards. Coupons and vouchers cannot be exchanged for cash, partial payment is not possible, and the unused amount will be lost.
4.3. Sending the order
After entering the data, the User sends his order, but before that, he can check the entered data, send a comment with his order, or send us an e-mail of any other wishes related to the order. The User acknowledges that the payment obligation arises at the same time as placing the order.
After sending the order, the User will receive a confirmation by e-mail containing the details of the order. This confirmation e-mail is considered acceptance of the offer made by the User on the part of the Service Provider, and a valid contract is created between the Service Provider and the User. If the confirmation is not received by the User within 48 hours of sending the User's order at the latest, the User will be released from the binding offer. However, the Service Provider excludes responsibility,
if the e-mail is not received due to reason(s) attributable to the User, such as an incorrectly entered e-mail address, full storage space on the receiving site, etc.
The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him.
4.4. Processing orders
Orders are processed on working days between 9 a.m. and 5 p.m. It is also possible to place an order outside of the time indicated as processing the order. If the order arrives after 14:00, it will be processed on the next working day.
4.5. Confirmation
After placing the order, the User will receive an automatic e-mail about the receipt of the order. According to the current legislation, if the confirmation e-mail is not received within 48 hours, then the User is exempted from the binding offer or contractual obligation.
It is possible to cancel the order electronically until the fulfillment of the order has begun. At the start of the fulfillment of the order, the Customer receives an e-mail notification of the fact that the order has been processed, after which it is only possible to cancel or modify the order in writing via a letter sent to the e-mail address info@dotsdiet.hu.
4.6. Payment terms
Our store currently offers bank card payments, which can be made using Barion, Apple pay, cash on delivery and cash on delivery. The buyer must settle the invoice by bank transfer within 3 working days from the electronic sending of the invoice. In the absence of this, the Service Provider may cancel the order. If you choose a cash-on-delivery payment method, we charge HUF 500 as a handling fee.
4.6.1 Baryon
The Barion Smart Gateway is a completely domestically developed payment gateway independent of banks that can accept bank cards and e-money, which, in addition to its unbeatable prices, has many innovative functions. It is even more convenient to use after just one minute of registration. Because bank card numbers are secure with a PCI DSS certificate
system, it is enough to enter the registered e-mail address and password to use any stored card. On Barion's web interface, reports, export options, and sent monthly invoices help with business processes and official accounting. Transactions take place in real time, and incoming items can also be viewed in a mobile application. With the help of the free Barion application, Barion users can pay by mobile in more and more shops and restaurants, without having to carry cash or a bank card. Banking security is guaranteed by the supervision of the MNB (MNB license: H-EN-I-1064/2013). Protection against bank card abuse is handled flexibly and fairly.
4.7. Invoicing
In the case of a purchase, the Service Provider issues an e-invoice to its customers, the fact of which is accepted by the Customer by sending the order. The invoice is sent electronically when the order is confir
4.8. Transport
The products are delivered by the courier service of GLS or MPL (hereinafter: courier service) or can also be requested at a Foxpost parcel machine.
After payment, the Service Provider hands over the products to the courier service as quickly as possible. The courier service delivers the package to the addressee within 2-3 working days from the date of dispatch. The User will be informed in a separate email about possible delayed delivery. Delivery is free of charge for orders over HUF 15,000, i.e. fifteen thousand forints. The Service Provider charges a delivery fee if the total value of the order does not reach HUF 20,000, i.e. twenty thousand forints, the fee for this is HUF 1,890 gross.
5. Returning the product
The Service Provider will only take back the product in its original condition and packaging, in perfect quantity and quality.
The conditions of cancellation are set out in the contract between absentees, 45/2014. (II. 26.) is regulated by Government Decree No. According to the law, the right of withdrawal applies from the day of receipt of the product. A customer who is considered a consumer may withdraw from the purchase within 14 days of receiving the goods. The right of withdrawal can be exercised without giving reasons.
If the consumer wishes to exercise his right of withdrawal, he can use the statement using the sample withdrawal statement or a clear statement to that effect. You must send the withdrawal statement (by post or electronically) to the following address:
Address: Swan Med Hungary Kft. 4033 Debrecen Kádas u 18.., E-mail: info@dotsdiet.hu
The User is responsible for proving that 45/2014. (II. 26.) exercised the right of withdrawal and termination specified in § 20 of the Government Decree in accordance with the provisions of the Decree.
Within 14 days from the receipt of the cancellation statement, the Service Provider will refund all compensation provided by the User, including the cost of transportation (the cost of returning the product is borne by the consumer), except for those additional costs that arose due to the fact that the cheapest one offered by the Service Provider you have chosen a different mode of transport than the usual mode of transport. Refunds are made by bank transfer if the buyer agrees. If the Service Provider is not authorized to do so, the refund will be made in the same way as the payment method used by the Service Provider. Due to the use of the payment method, the User will not be charged any additional costs.
The refund can be withheld until the Service Provider receives the product back.
The User is obliged to return or hand over the product without undue delay, but no later than 14 days from the date of notification of withdrawal. The deadline is considered to have been met if you return the product before the end of the 14-day deadline, i.e. the period between the date of conclusion of the contract and the date of receipt of the product. The direct cost of returning the product is borne by the User.
The Buyer can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the product's nature, properties and operation. The right of withdrawal cannot be exercised if you do not have all the accessories of the product.
If, during the opening of the product, in the presence of the person performing the delivery (courier) it turns out to be demonstrably damaged, and the damage occurred before the receipt of the goods, the
the Service Provider immediately ensures the return of the product and the cancellation of the sale. Any kind of damage or lack of content during the delivery of the shipment must be included in the record of facts between the sender and receiver! The Service Provider cannot take responsibility for subsequent lack of content or possible damage!
6. Consumer complaint, referral to a conciliation board
6.1. After sending the order, the User has the right to cancel the order electronically until it is confirmed by the Service Provider. After confirmation by the Service Provider, the User is only entitled to cancel the order in addition to compensation for the damage incurred by the Service Provider.
The User is obliged to inspect the package upon delivery or upon receipt and, in case of any damage detected on the product or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package.
If the User has any complaints during the order or after delivery, the User has the right to file a complaint. The Service Provider accepts any complaints arising in connection with the delivery performed by the Service Provider within 48 hours of the date of delivery.
It is possible to forward the complaint in the form of an electronic message sent to the Service Provider's e-mail address, or in a letter sent by post.
Verbal complaints will be investigated by the Service Provider immediately and, if they are justified, remedied. After receipt of the written complaint, the Service Provider will investigate the contents thereof within thirty (30) days of receipt and inform the User of the result of the investigation, as well as what legal remedies are available to the User in case of rejection.
In the case of a product with damaged packaging, which was received by the User and not objected to
The user is responsible for proving that the product was damaged during delivery.
6.2. If the User's complaint is rejected, the User has the right to appeal to the competent conciliation body. The contact details of the conciliation bodies can be found on the website www.bekeltetes.hu, where you can read more information about the procedure of the conciliation bodies. The registered office of the Service Provider
The Hajdú-Bihar County Conciliation Board, whose contact details are:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 52-500-710, 52-500-745
Fax: 52-500-720
E-mail: bekelteto@hbkik.hu
6.3. European Online Dispute Resolution Forum
The online dispute resolution platform provided by the European Union provides an alternative dispute resolution forum for the out-of-court settlement of legal disputes arising from obligations arising from online sales or service contracts between all consumers residing in the Union and traders established in the Union. The European Online Dispute Resolution Platform can be accessed by clicking here (https://ec.europa.eu/odr). 6.4. It is possible to assert your claim arising from a consumer dispute before the court in a civil procedure. You can find more information about the possibilities of judicial enforcement on the website www.birosagok.hu
7. Warranty
We market our products in accordance with the warranty legislation in force in Hungary, in which Act XXIV of the Civil Code V of 2013. chapter (Faulty performance), as well as the supplementary 19/2014. (IV. 29.) NGM decree (on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business) is the guideline.
Model brochure on accessory warranty, product warranty and warranty
1. Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of faulty performance by the Service Provider, you can assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can - at your choice - use the following accessory warranty claims:
You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or you can repair the defect at the company's expense, or you can have it repaired by someone else, or - in the last case - you can also withdraw from the contract.
You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract. In the case of a used item, this deadline... * , but no more than one year.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the company.
What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating your accessory warranty claim other than reporting the defect, if you prove that the product or service was provided by the Service Provider. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance. 2. Product warranty
In which case can you use your product warranty right?
In the event of a defect in a movable thing (product), you may - at your choice - enforce your right specified in point 1 or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim? You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
- the product was not manufactured or marketed as part of its business activities, or
- according to the state of science and technology, the defect was not recognizable at the time of placing it on the market or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for the exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
8. Ownership attachment
The delivered product remains the property of the Service Provider until full payment of the purchase price.
9. Copyrights
The Service Provider reserves the right to distribute the website, its content, and the website. The use, electronic storage, processing and sale of the contents appearing in the webshop or any of their details is prohibited without the written consent of the Service Provider.
10. Other provisions, information
In matters not regulated in these general terms and conditions, the Civil Code, 45/2014. (II. 26.) Government Decree and CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. TV. its provisions shall govern. By browsing the pages of the online store and placing your order, you accept the general terms and conditions of the online store.
